HomeFees and insurance
In the Netherlands the government sets dental fees every year, through the Dutch Healthcare Authority (NZa). Every dentist in the Netherlands therefore charges the same maximum fee for the same treatment. So do we.
Every procedure has a national code with a maximum fee. On your invoice you see per code what was done. The current list is on the NZa website and is available for inspection in the practice.
Fees at the NZa (in Dutch) (opens in a new window)If a treatment costs € 250 or more, you receive an estimate in advance. For lower amounts you get one on request. Only then do you decide.
For crowns, bridges, implants and dentures, costs for material and dental technology are added to the treatment fee. These are listed separately on your estimate and invoice.
That depends on your age and your policy. Below are the main rules for Dutch health insurance. Check your own policy conditions for the details. With our estimate you can ask your insurer what you will get back.
| Situation | Main rule |
|---|---|
| Children and young people up to 18 | The basic health insurance (basisverzekering) covers most dental care. Crowns, bridges and orthodontics are usually not included. |
| Adults | Regular dental care falls under supplementary dental insurance (aanvullende tandartsverzekering). Without it, you pay yourself. |
| Full denture | The basic health insurance covers most of it. You pay a statutory personal contribution and your excess (eigen risico) applies. |
| Implant-retained denture | For a toothless jaw the basic health insurance covers this under certain conditions. We apply for the authorisation. |
| Other implants | Depending on your supplementary insurance, otherwise at your own expense. You always receive an estimate beforehand. |
We want to give our attention to your care. That is why we have outsourced sending and collecting our invoices to Infomedics, a company that specialises in this. You therefore receive your invoice from Infomedics, not from us.
Your invoice lists the procedures we carried out during your treatment. Each procedure has a code with a fixed fee set by the Dutch Healthcare Authority (NZa) (opens in a new window). An overview of all dental fees is on allesoverhetgebit.nl (opens in a new window) (in Dutch).
With your e-mail address and mobile number, Infomedics places your invoice in a secure online portal. You log in with a text-message code. Prefer a paper invoice? You can set that in the portal yourself. More information on infomedics.nl (opens in a new window).
The payment term is 30 days. Unable to pay on time? Contact the Infomedics service desk as soon as possible on 036 - 20 31 900 (€ 0.35 per call). They can help you with a payment arrangement.
Infomedics is ISO 27001 certified, as are all service providers Infomedics uses to prepare and send your invoice. This certification is reviewed and renewed every year. Read more about privacy protection on infomedics.nl/privacy (opens in a new window).
Cancel your appointment at least 48 hours in advance, by phone on 0521 - 59 28 90 or by e-mail. Then we can give the time to another patient. If you cancel later, we may charge for the reserved time.
Is it about the payment or the portal? Call the Infomedics service desk on 036 - 20 31 900. Is it about the treatment or the codes on the invoice? Call the practice, Monday to Thursday, 08:00 to 12:00.